IMPROVE CUSTOMER SERVICE WITH INFORMATION ON-HOLD

Welcome

We are Ireland’s leading supplier of telephone audio and on hold marketing solutions for business. Established in 2001, Audiocom are a professional recording and audio production studio. This includes producing on hold messaging, out of hours messages, auto attendants and voicemails.

DRAMATICALLY REDUCE CALLER HANG-UPS

According to industry statistics, 70 percent of all business calls are placed on hold for an average of 55 seconds. For many businesses, this amounts to hundreds of hours each year. On Hold Messaging can transform this valuable time into an effective marketing tool.
Business calls kept on-hold 70%

Benefits of on-hold messaging

Improves

customer service and reduce call abandonment

Increases

awareness of your products, services & website

Informs

callers of promotions & special offers

Client Satisfaction

Our clients mean everything to us and we firmly believe that satisfied customers are our best sales people. Please take a moment to read what some of our customers have to say about us

Testimonials

“Since incorporating Audiocom's services into our hotels, we've found the entire process to be a very smooth transition. From the user-friendly digital equipment to the incredibly fast production turnaround, our seasonal messages are always on-time, accurate and of the highest quality. It's comforting to know this is one area that we never have to worry about.”

“We decided to use Audiocom as they are a professional and reliable service provider. Their use of radio personalities and well-known voiceover artists was very effective for our On Hold Marketing solution. They helped with everything from scriptwriting to the choice of music and consulted us on all aspects of marketing our business on-hold.

Their service was in short, Excellent. We will certainly use them again in the future when we expand our range of services, as we believe it is a perfect tool for letting our customers know what we do. We have recommended Audiocom to a number of our clients who remarked on how professional our On Hold Message is."

“Audiocom’s On Hold Marketing service was seamlessly and efficiently implemented and has enabled The O’Callaghan Hotel Group to provide a customer friendly call-waiting experience whilst reinforcing our brand identity over the telephone. The creative team at Audiocom are pro-active in managing our message updates which have helped bring about a higher awareness of our seasonal offers, hotel facilities, corporate events and developments within our group.”

 

 “Audiocom are delivering consistently efficient and impressive services for our three brands, Tubs & Tiles, Heatmerchants and Brooks. We chose Audiocom because of their excellent attitude and extensive track record. Audiocom has been outstanding in their ability to manage our message updates and their creative team have the experience to deal with all our script customisations so we don’t have to. We rely on Audiocom to manage our front-line communications and they never let us down. Their professionalism, attention to detail and overall attitude is to be admired and is part of what makes using their services a pleasure.”

"Audiocom have made a huge difference to our telephone service. Callers are no longer left unattended but instead listening to informative messages highlighting our company’s background, giving useful information and promoting our on-line services. This has reduced the caller hang-up rate considerably. I highly recommend the professional and friendly service Audiocom have provided."